Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows: Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). Do not try to pass items to someone on another balcony. IMPORTANT: COVID-19. Going out - at night avoid poorly lit areas; if possible never walk home alone; be aware of whats going on around you and keep away from situations where youre uncomfortable; if youre out as part of a group, look out for one another; consider very carefully whether you should leave a pub, club or event with someone youve just met; if youre not sure where youre going ask your representative or hotel reception for directions. of days before you departure we receive your written cancellation or we cancel as mentioned above. Unless otherwise stated, a compact car is included in the price of your villa holiday. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Add Holiday Essentials. By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Travel Information: The FCDO Travel Advice Unit may have issued health and/or safety information about your holiday destination. We have negotiated some good deals for single travellers, however please note the standard and location of these single rooms is not always as good as that of twin/double rooms, even when you pay the single supplement. Bookings made after your original package holiday booking and prior to travel: You may book Excursions prior to travel directly with Jet2holidays. Special requests 14 days or less. Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. criminal acts of the employees, sub-contractors or agents of our suppliers. Compensation for cancellation or significant change and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. have a look at the confirmation of your booking and the terms. Room Only - no meals are included in the price you have paid for your holiday. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website. Beach club lazing or all-night dancing. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. (a) Availability - Free Child places are subject to availability and are only applicable on selected accommodation / departure dates / departure points / room types and board basis. You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. The balance of the price of your flights must be paid at least 10 weeks prior . We will tell you the procedure for making your choice. Where the driver is outside the age range of 25 70, additional charges may apply. Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. We may feature TripAdvisor ratings of our resorts to help you choose your holiday. Before undertaking any activity while on holiday ensure that youre adequately covered by the terms and conditions of your insurance policy. More than 70 days. 16. gamestop pro membership worth it. Cruise arrangements: By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. The price of your holiday:The basic holiday cost includes the following: the cost of your holiday accommodation; return flight from the UK to your overseas airport; all current airport taxes, including the Air Passenger Duty (APD); coach transfers between the resort airport and your accommodation if stated or car hire if stated for villa products; baggage allowance (if any) as confirmed on your Flight Voucher; payment to the Air Travel Trust Fund as part of the ATOL Protection Contribution ('the APC Sum'); aviation insurance and security charge; and any VAT chargeable (if applicable) on all holidays to countries within the EU. c) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we reserve the right to change the price of your holiday if there are changes in transportation costs or dues, taxes or fees payable for services such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports or airports) or currency or exchange rates used to calculate the cost of your holiday which mean that the price of your holiday may change after you have booked. 13. Passport, visa and immigration requirements and foreign office advice Jet 2: how to cancel and get a refund on your flight You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. As a result, you may wish to consider booking additional rooms. However you choose to holiday, youll get your hotel, return flights, transfers + 22kg baggage all included. Please note that Villas will not have storage space to hold luggage temporarily prior to the specified check-in time nor after the specified check-out time. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. Please ensure that you read these carefully. Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Glass doors and windows - be aware that glass doors and windows arent always toughened glass; take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. Groups Terms and Conditions - Jet2 Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. We will not provide a refund of any annual insurance policies purchased through us. (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. Although the local authorities in each country set standards for official hotel star/quality ratings, we know standards can vary between hotel and apartment accommodation of the same official rating in different countries and even in the same country which does not give you a consistent way of comparing accommodation standards. In some cases, where we arent able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). In this regard, the terms of clause 18 below apply with respect to making any such claims. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. (d) You may submit a claim to Jet2.com on behalf of other members of the same party. Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. We will endeavour to describe the air conditioning system in the accommodation description where possible. If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. We are not liable if you do not possess the travel and/or other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents. Such a change is deemed to be an insignificant change under our Terms and Conditions. Can we get a holiday deposit refund because of a cancer diagnosis After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. change the payment method for the Payment Plan. The limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. You can also complain about a flight-only booking . You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. Notification of flight changes: Please ensure you re-check your flight itinerary on our website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes. Special rules/considerations applicable to dining: All of our 4 star or more hotels require that long trousers are worn in the dining areas in the evening. You may need to arrange a private or adapted (as applicable) transfer if you have golf clubs, a wheelchair or other outsize equipment. Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. 23. We will hold you responsible for any damage caused by any additional person or people whom you have allowed to stay at the accommodation. (f) Cancellation - If you cancel your holiday there will be a 60 charge payable in respect of the child, in addition to any charges set out in clause 5 above. Full details will be available at participating hotels, along with instructions for use of the Service. Tee off on lush green golf courses, surf on turquoise waters or simply sit back and relax! Current amendment fees can be found at www.jet2holidays.com/faqs. . Jet 2 has cancelled my flight. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions Double Rooms - a room with a double bed, or two single beds with double bedding. For the destinations we operate to within the European Union, please check your passport validity requirements by visiting: www.passport.service.gov.uk/check-a-passport and following the instructions. Travel insurance: Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. 22. We reserve the right to withdraw the priority lane security availability at our discretion. Please note that our main airline is Jet2.com but we may occasionally be obliged to change the type or model of aircraft it operates for a particular flight without advance warning or temporarily supplement its fleet with aircraft operated for its benefit by another airline, in which case you may become subject to that airlines specific terms and conditions and/or conditions of carriage. However, we will not change the price of your holiday within 20 days of your departure date. British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. Carbon monoxide detectors are extremely rare overseas; familiarise yourself with how the appliances work. You cannot guarantee that your personal data will not be misused. Should we not be able to accommodate your request, you may also check at reception on your arrival or at any time during your stay to see if the specified times can be altered. 100%. Essential Holiday Information. Alcohol and drugs - alcohol can make you less alert and less in control, so take it easy; never accept drinks from strangers or from anyone you dont completely trust; try to keep your drink with you at all times; nominate someone to watch your drinks, especially if youre leaving your friends to go to the toilet; dont share or exchange drinks; be aware of how much youve had to drink and remember alcohol is dehydrating, so drink plenty of water; avoid using recreational drugs, as theyre likely to be illegal in your holiday destination. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. >>>>No. You have not paid us any sum due for your holiday. Whilst many Western European destinations currently have no compulsory inoculation requirements, advice about destinations can change. The terms under the Transfers section above also apply to Express Transfers. Our liability will also be limited in accordance with and/or in an identical manner to: Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. We explain the complaints procedure in our guide to complaining about your package holiday company. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 The safe travel requirements are incorporated into these terms and conditions by reference. 23-28 days Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday. 4. 3. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you. Medical requirements, special needs & mobility assistance, Your accommodation & resort If we cancel your holiday for any of these reasons, we will refund any money paid for the holiday, except for any amendment fees to the card which was used to purchase the holiday. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. 1.10. In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Please note, such clubs often operate subject to minimum number and in summer months only. If we believe that your booking is fraudulently funded, or that you or any person acting on your behalf attempts (or has attempted) to deceive or defraud Jet2holidays or Jet2.com at any point (including unfairly claiming compensation or a refund including by way of chargeback), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved. Extra baggage due to medical conditions: If you have a condition which may require you carrying extra baggage, please contact us for the appropriate allowance and cost. Shout, make a fuss and make people aware that you feel threatened. Where possible, we will tell you about the withdrawal of any facility as soon as possible. 1.11 As stated above, our liability extends only to travel services as advertised and described by us and purchased from us by you. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. (c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. 1.2. We want all our customers to have an enjoyable holiday. If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected - please ask us for further details. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. Once logged in, simply select "Make a payment". We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved.

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