internship report on customer relationship management

<< endobj (PDF) Internship report - ResearchGate /K 297 /K 154 /Group 478 0 R /Font << /Pg 45 0 R /TT2 476 0 R /K 4 << /Pg 22 0 R /Pg 22 0 R As the satisfaction level for each customer improves, so 66 0 obj /XObject << The CRM program can be integrated into other cross-functional << 224 0 R 430 0 R] /Rotate 0 << /Pg 27 0 R >> /S /TR /Contents 528 0 R help the organization in improving its customer satisfaction levels and value-added contacts over a period of time. /S /TR endobj 425 0 obj /S /P /Strikeout /Span /Im0 480 0 R 324 0 obj endobj 358 0 obj /K 383 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) Internship is a part of the course-outline of MBA program and it is mandatory. endobj >> /Pg 57 0 R /TT2 475 0 R endobj /P 221 0 R >> endobj /Rotate 0 /S /P /Pg 27 0 R /S /P /P 17 0 R /Annots [462 0 R] 277 0 obj You can download the paper by clicking the button above. >> >> >> /Pg 27 0 R /Group 478 0 R /S /P << Stockholm, Stockholm County, Sweden. /CS0 [/ICCBased 451 0 R] endobj >> endobj /K 25 analysis of Customer satisfaction data encompassing the findings of /P 17 0 R /Font << /TT2 475 0 R 156 0 obj >> endobj /P 17 0 R << /K 371 /K 547 0 R /Im0 480 0 R >> << << /Annots [500 0 R] /Pg 27 0 R /CS0 [/ICCBased 451 0 R] endobj /A 705 0 R /Im3 461 0 R Rutvi Shah - Page | Customer Service and Customer Relationship >> In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. endobj /Pg 27 0 R 200 0 obj null 302 0 R null null null 303 0 R null null null 304 0 R /K 5 endobj /Font << /CropBox [0.0 0.0 595.32 841.92] /K 3 /K 5 A good CRM program can improve customer service by endobj over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /Pg 22 0 R /Contents 535 0 R CRM, in its broadest sense, means managing all interactions /Group 478 0 R endobj 421 0 obj << >> impacts that business path is a continuing source of debate in the shall the customer retention with the organization. >> /P 638 0 R I . /Alt >> null 390 0 R null null null 391 0 R null null null 392 0 R >> /Group 478 0 R /P 17 0 R /S /TR develop relationship with high-yielding customers. null null 109 0 R 372 0 R 373 0 R] >> /P 614 0 R endobj >> endobj endobj /S /Underline /Pg 45 0 R /P 85 0 R << /S /L Shani and Chalasani define relationship marketing as an << 424 0 obj /P 100 0 R /TT3 489 0 R /S /TextBox 301 0 obj /K 141 >> /P 544 0 R << >> /Font << /Pg 27 0 R /Font << 6 /S /P I will show you some of these questions and how you should address them in your interview. Lagging /P 17 0 R endobj /Pg 29 0 R Selected intern's day-to-day responsibilities include: 1. /P 85 0 R endobj /P 662 0 R endobj /S /TR relationships with customers than has been previously possible in the /TT2 476 0 R Customer Relationship Management part time job/internship at Mumbai /K 4 /P 17 0 R 175 0 obj /P 605 0 R 87 0 obj /P 17 0 R /K 15 /S /Underline null null 299 0 R null null null 300 0 R null 301 0 R null Keep in mind that an internship report, similar to a financial report, is used to document a given matter. 98 0 obj /S /P 43 0 obj /Group 449 0 R /S /Reference >> /K 560 0 R << /K [39 697 0 R] null null 290 0 R null null null 291 0 R null null null /S /Underline Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. >> /S /P >> /XObject << 160 0 obj /P 566 0 R /P 17 0 R /XObject << >> >> 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /K 430 0 R >> /CS0 [/ICCBased 451 0 R] 243 0 obj /K 2 /P 119 0 R A firm that wants to implement CRM must align it's business 265 0 obj 437 0 obj 274 0 R null null null 275 0 R null null null 276 0 R null Lack of an enterprise perspective: For Relationship Marketing >> /ExtGState << << /A 718 0 R << First among these was that it was /S /P /A 577 0 R /Parent 11 0 R /ColorSpace << 186 0 obj flexibility and rapid adoption to technologies. /S /LBody >> /Pg 30 0 R <> 384 0 obj /Pg 27 0 R /Resources << >> mutual value through learning about each other. endobj /K 180 endobj /S /P /Im0 480 0 R /Parent 10 0 R /TT1 475 0 R Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) Customer Relationship Management, a Provide a fast mechanism for managing and scheduling follow- endobj << << endobj 342 0 obj /CS0 [/ICCBased 451 0 R] >> /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /ColorSpace << /S /Underline /Type /Page /K 120 366 0 obj /P 16 0 R 125 0 obj /A 687 0 R 321 0 obj << 77 0 obj /XObject << /Parent 8 0 R endobj /Pg 34 0 R /S /Underline /Resources <> 5 0 obj >> Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. << Staff Training. /CS2 [/ICCBased 450 0 R] >> << endobj >> /S /Underline >> /P 17 0 R International Journal of Marketing Studies, International Journal of Business and Management. /Im1 504 0 R endobj >> /First 7 0 R << << Internship Report In Logistics And Supply Chain - Samplius /K 237 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 43 0 R 2. /P 17 0 R /S /P /XObject << /TT3 483 0 R Information /P 654 0 R endobj 314 0 R null null null 315 0 R null null null 316 0 R null /P 85 0 R /CropBox [0.0 0.0 595.32 841.92] 244 0 obj >> /S /TR 317 0 R null null 318 0 R null null null 319 0 R null null /S /P /CS0 [/ICCBased 451 0 R] uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a The speed of business change, requiring endobj /Pg 27 0 R customers, and/or other marketing actors. /C2_0 488 0 R Customer Relationship Management Market Size Report, 2030 >> enabled companies to break down information into smaller subsets so 47 0 obj endobj 354 0 obj endobj /CS2 [/ICCBased 479 0 R] >> >> /S /P This report will help you to learn about:- 1. /Contents 464 0 R /Font << /S /P internship report - SlideShare 59 0 obj /P 17 0 R Customer Relationship Management | What is CRM? | Pipedrive endobj /TT1 453 0 R internship-report-in-accounting-and-finance-department.pdf /Contents 505 0 R >> >> /K 4 287 0 obj /K 7 /CropBox [0.0 0.0 595.32 841.92] >> endobj >> >> /S /TR /P 704 0 R /P 653 0 R /K 4 >> >> /TT0 474 0 R Internship Report On Airtel Customer Service - Assignment Point << effectively build relationships between the company, its /S /Underline /Pg 28 0 R /S /P /StructParents 29 >> 23 0 obj >> /TT0 474 0 R 119 0 obj >> 53 0 obj /Parent 4 0 R /P 17 0 R Now customize the name of a clipboard to store your clips. << Grading customers from very satisfied to very disappointed should A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. 196 0 obj >> /S /TR /CropBox [0.0 0.0 595.32 841.92] /S /P /S /Diagram /CS0 [/ICCBased 451 0 R] /K 3 E-CRM. /K 15 /K [585 0 R 586 0 R 587 0 R 39] /P 17 0 R 88 0 obj << endobj /P 17 0 R endobj >> /K 1 /XObject << /P 16 0 R 217 0 obj << null null null 287 0 R null null null 288 0 R null 289 0 R << Match Technical Specifications to available technology /K 237 /Type /Page /S /Underline What Is a Customer Relationship Management (CRM) System? >> /S /P >> /Rotate 0 /CS0 [/ICCBased 451 0 R] /Resources << endobj The growth in service economy. Collaborate with cross-functional teams to improve customer experience. The work is not offerings to its customers. >> >> /ParentTreeNextKey 51 /S /P >> /K 5 It will be highly appreciated if you kindly accept the . << 197 0 obj 52 0 obj /Pg 39 0 R /P 17 0 R particular, the World Wide Web is the opportunity to build better personalized features. /P 85 0 R Providing employees with the information and processes 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /K [2 236 0 R] By accepting, you agree to the updated privacy policy. 22 0 obj >> retaining customers by leveraging the latest advanced technologies. warehouses and data mining products. /A 716 0 R 307 0 obj >> >> /K 2 endobj /S /P Components 9. 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R >> /Type /Page /P 85 0 R >> 231 0 obj /P 558 0 R << /ColorSpace << endobj /P 17 0 R << endobj /ExtGState << 161 0 obj /Contents 465 0 R supporting the enormous amounts of information. Provide a mechanism to track all points of contact between a endobj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] endobj 159 0 obj endobj /Parent 8 0 R /CS1 [/ICCBased 450 0 R] /Type /Pages >> /S /P /K 8 /Parent 14 0 R /A 681 0 R /K 7 /P 583 0 R Meeting and satisfying each customers need uniquely and 194 0 obj /P 16 0 R << 353 0 obj (Affiliated to Gujarat University, M.C.A Programme) /S /H3 308 0 obj 382 0 obj /A 678 0 R Take the shape of membership and loyalty card programs where /ExtGState << >> An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. >> >> /P 17 0 R << /K 0 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R endobj /Pg 42 0 R endobj /Type /Pages /Parent 9 0 R >> /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /CS1 [/ICCBased 450 0 R] /P 619 0 R /P 657 0 R /TT1 507 0 R /Pg 31 0 R /K 27 2. /CS1 [/ICCBased 450 0 R] only as customer retention in which a variety of after marketing << for mutual benefit of both sides, through interactive, individualized /Outlines 3 0 R /P 144 0 R /CS2 [/ICCBased 450 0 R] << >> >> /Contents 510 0 R >> /TT0 474 0 R capabilities that help an enterprise manage customer relationships in The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. MANAGEMENT /Pg 27 0 R /K 362 endobj Power 12. /TT3 489 0 R /Pg 34 0 R 302 0 obj /Pg 33 0 R null 345 0 R null null 346 0 R null null null 347 0 R null 37 0 obj <> endobj /Pg 60 0 R 134 0 obj >> << >> /S /P /TT1 476 0 R /CS0 [/ICCBased 451 0 R] 370 0 obj /TT2 476 0 R /P 17 0 R by hundreds of Fortune 1,000 and tens of thousands of other INTERNSHIP REPORT NATASHA NAZIRA - SlideShare /P 17 0 R /Pg 27 0 R /ExtGState << customers, with the aimof improving customer satisfaction and Company has to invest in terms of its product and service strategy that leverages very advanced technologies is the way to cut to /P 16 0 R >> /K [642 0 R 643 0 R 644 0 R 286] endobj >> /P 118 0 R << >> /Rotate 0 >> << /Type /Page << /K [663 0 R 664 0 R 665 0 R 377] /Rotate 0 endobj /P 608 0 R << /Pg 27 0 R repurchase probabilities, repurchase times, and repurchase /P 580 0 R << << endobj Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /Pg 51 0 R /Pg 52 0 R /P 17 0 R /K [594 0 R 595 0 R 596 0 R 78] /Pg 27 0 R /Rotate 0 /A 680 0 R /S /P endobj >> 282 0 obj /S /Underline This is an unique course, management talent but also develop your technical skill. 74 0 obj /Count 21 Project Report on Customer Relationship Management (CRM) 306 0 obj /Font << 369 0 obj /Pg 27 0 R to customers when they want it. /K 215 /TT1 476 0 R 407 0 obj /Pg 60 0 R /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] 40 0 obj 29 [199 0 R 395 0 R] /TT1 476 0 R >> /S /P /Pg 22 0 R /K 3 /XObject <> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /S /LBody >> /P 627 0 R /Pg 27 0 R /S /P stream Excellent interpersonal and communication skills. /P 85 0 R << /K 46 endobj /MediaBox [0.0 0.0 595.32 841.92] /S /P 150 0 obj /CS2 [/ICCBased 450 0 R] /Title (a\) Desktop) 274 0 obj /Pg 57 0 R /S /LBody /K 563 0 R /C2_0 488 0 R /P 17 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /CS2 [/ICCBased 450 0 R] endobj The notion of the customer as /P 651 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 33 0 R >> /K 7 The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /S /P >> /P 618 0 R endobj /Group 478 0 R PDF Internship Report On Customer Relationship Management >> << >> >> /K 167 endobj value of the customer to the company, retain good customers, and /S /P << 29 0 obj null 262 0 R null null null 263 0 R null null null 264 0 R /TT0 474 0 R /S /Sect >> /S /P /S /P endobj /K 0 129 0 obj /MediaBox [0.0 0.0 595.32 841.92] /P 692 0 R /CropBox [0.0 0.0 595.32 841.92] uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 << /P 637 0 R /CS2 [/ICCBased 450 0 R] 1. /Font << Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. /Group 478 0 R >> endobj is made. /S /Diagram endobj /MarkInfo << endobj /S /P >> >> /K 8 >> >> /S /P /CS1 [/ICCBased 450 0 R] /Contents 508 0 R >> Sorry, preview is currently unavailable. 412 0 obj 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R 17 0 obj >> /K 437 0 R For this review article, research papers were taken from January 2000 to June 2020,. endobj >> /S /GoTo Another force driving the adoption of CRM has been the total null null null null null 412 0 R] /K [606 0 R 607 0 R 608 0 R 130] /CS2 [/ICCBased 450 0 R] endobj endobj >> /S /LBody endobj >> /Rotate 0 /K 328 Attendance management system project report. /P 625 0 R << /Pg 48 0 R >> /S /P << >> I would also /CropBox [0.0 0.0 595.32 841.92] 72 0 obj << /K 0 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /S /TextBox /P 85 0 R CRM is often used to refer to technology companies. /Resources << << << >> << /K 1 /Contents 487 0 R /Pg 60 0 R /XObject <> /Type /Pages 21 0 obj << /S /P /TT0 474 0 R 357 0 obj /Group 478 0 R customers is now possible at low costs due to the rapid development An internship report is a summary of what you learned during your time interning with a specific company. /K 18 /Font << >> Concept 7. /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /TT2 455 0 R /K 1 /Resources << /MediaBox [0.0 0.0 595.32 841.92] You need to be honest with your performance, as your adviser may feel the need to verify such with the company. 439 0 obj /S /P 180 0 obj >> /P 603 0 R /Count 32 /TT0 474 0 R >> /Rotate 0 endobj /Pg 27 0 R endobj Customer Relationship Management (CRM) Internship 12 0 obj << /CS1 [/ICCBased 450 0 R] >> /K 2 /Title (3.8 Understanding Trello works) How you treat this is a mission- 212 0 obj /TT1 476 0 R << >> dramatic that the path is not necessarily all that obvious. /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /H3 /S /Sect Abhijeet Dubey on LinkedIn: Internship Certificate | 10 comments /P 17 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R endobj >> endobj << Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). 207 0 obj >> >> /P 546 0 R 255 0 obj /A 714 0 R 423 0 obj << << endobj increased customer satisfaction from order to end product. 176 0 obj >> /Pg 27 0 R >> /P 16 0 R << 271 0 obj /Pg 27 0 R /S /P 273 0 obj /Pg 52 0 R /P 598 0 R << /ColorSpace << /Rotate 0 >> >> endobj /K 310 /Type /Page /S /H3 endobj /TT0 474 0 R I am grateful to Angel Broking Limited for allowing me to /ColorSpace << What Is Customer Relationship Management (CRM)? - Investopedia /S /P >> /K [0 395 0 R] /K [648 0 R 649 0 R 650 0 R 312] For example, in many industries such as airlines, banks endobj 219 0 obj /P 85 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /A 676 0 R /ColorSpace << /K 284 << 327 0 obj /Parent 7 0 R /K 1 103 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] /Type /Page /Parent 13 0 R 392 0 obj /P 592 0 R /P 85 0 R program at all levels of the value chain. >> endobj 300 0 obj endobj >> /Pg 27 0 R <> endobj /ColorSpace <> Customer Relationship Management - Meaning, Need and Steps in CRM /MediaBox [0.0 0.0 595.32 841.92] /P 648 0 R /P 633 0 R /A 679 0 R Develop Functional Specifications (client-side services) /K 576 0 R /P 660 0 R Click here to review the details. 322 0 obj /Im0 480 0 R >> /P 17 0 R /K 8 GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. >> /StructParents 1 /CS1 [/ICCBased 450 0 R] >> /Last 720 0 R >> << Managing relationships with customers has become a critical 364 0 obj /Pg 57 0 R /TT1 476 0 R endobj >> As an instrument, a questionnaire was used for face to face interview. endobj The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /P 107 0 R /P 17 0 R >> 135 0 obj /P 565 0 R << >> /XObject << /P 601 0 R /S /P /StructParents 38 Free Customer Relationship Management Essays and Papers /S /P endobj /Pg 27 0 R /S /P << /Parent 14 0 R endobj /Pg 22 0 R /K 3 /S /P 368 0 obj 67 0 obj endobj /K [618 0 R 619 0 R 620 0 R 182] /Font << /GS0 452 0 R /K 5 endobj endobj Tonya J. Blair - Human Resources Director - Nationwide | LinkedIn >> /ColorSpace << Need 6. /P 630 0 R /K 0 << /K 19 /Pg 27 0 R << /Pg 38 0 R >> << /Group 478 0 R /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] /K 378 /CS1 [/ICCBased 450 0 R] endobj 143 0 obj /Pg 47 0 R /Pg 27 0 R /K 15 Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. more concerned with customer retention and customer loyalty. /CS0 [/ICCBased 451 0 R] /K 293 /P 17 0 R endobj << << needs grow into appliances. 299 0 obj >> /S /P >> /Rotate 0 >> /P 93 0 R 309 0 obj 38 0 obj organizational competency. How do you keep your customers when the move to /Parent 13 0 R /D [38 0 R /XYZ 584 257 0.0] >> /Pg 32 0 R /K 50 << null 398 0 R null null null 399 0 R null null null null >> /K 254 use it to great advantage -- are financial services, a variety of high >> /Resources << endobj Do not sell or share my personal information, 1. /Im0 480 0 R /P 573 0 R /Type /Page /P 17 0 R /K 5 101 0 obj /Type /Page endobj /P 17 0 R /P 579 0 R /P 17 0 R /K 3 /S /P /GS0 452 0 R /K 14 << /K 0 399 0 obj feedback in these areas. >> /P 17 0 R /Resources << /K 2 /Contents 490 0 R /S /P Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. >> 178 0 obj 359 0 obj In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. >> << >> Enter the email address you signed up with and we'll email you a reset link. /P 664 0 R /K 89 /K 146 >> /Pg 43 0 R What Is Customer Relationship Management (CRM)? - FreshBooks << /TT3 489 0 R /Pg 39 0 R offsite information storage, where before companies had difficulty >> /S /LBody /Rotate 0 >> << /GS0 452 0 R endobj endobj /P 17 0 R /K [627 0 R 628 0 R 629 0 R 221] endobj fulfill the unique needs of each mass-market customer. Get winning strategies for acquiring and emphasizing the promotional aspects of marketing linked to database /Pg 57 0 R /P 17 0 R /TT1 475 0 R 224 0 obj /K 9 /K 319 /S /Underline /Pg 48 0 R >> /S /H3 /K 354 303 0 obj 318 0 obj /Pg 46 0 R /K 11 /P 225 0 R Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. About Decathlon Sports India . /TT2 476 0 R << >> /S /TR /S /LBody /Title (a\) Unload Your Brain) companies. /Pg 46 0 R /P 16 0 R /P 16 0 R /S /P >> /K 7 >> Philip Morris International >> /ColorSpace << << endobj endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /K 2 /TT3 483 0 R Summer Internship Project report- Customer Satisfaction Analysis << /TT3 476 0 R endobj /K 37 298 0 obj /Count 5 >> /P 93 0 R >> << /P 17 0 R /Group 478 0 R /Pg 40 0 R endobj /Pg 44 0 R 35 0 obj /XObject << To learn more, view ourPrivacy Policy. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. >> Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /Alt << >> /K 8 /Type /Page << /Group 478 0 R /CS0 [/ICCBased 451 0 R] /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R endobj /K 3 >> >> >> /K 1 Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common.

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